This is the place for them. How something works, something that behaves oddly, a licence, an invoice, Free and Pro alike. What makes a message easy to work with is the site it happens on, the version you are running and the Status Report from the editor, because together they turn a description into something reproducible.
Every feature down to the single control is described in the handbook and the glossary at help.wp-image-editor.com. The same handbook sits inside the editor, and the Help Assistant answers questions there directly.
The editor knows its own version, your browser, the graphics support and what is installed. Help, System Status, then Copy, and paste it into the form.
Purchases, invoices and cancellations run through Freemius, which handles VAT for your country. You reach your invoices and your license key any time from your Freemius account, and questions about them belong here just as well.
The site the problem happens on, what you did, what you expected and what happened instead. If you can, paste the Status Report from Help, System Status. A screenshot of the moment it goes wrong beats three paragraphs describing it.
In the editor, menu Help, entry System Status. It lists the plugin version, your browser, the graphics capabilities of your machine, the local AI models you installed and which extensions are active. There is a copy button, so it goes into the form in one paste.
Yes. The editor is the product, not a trial, and questions about it are welcome here.
It gets reproduced first. If it reproduces, it is fixed and ships in one of the next releases, and you can read what changed in the changelog. If it does not reproduce, we look at your setup together, and that is where the Status Report earns its keep.
A license covers a number of sites, and an activation stays on a site until it is released. If you moved a site, or reinstalled one, the old activation may still hold the slot. Send the key and the site URL and it gets sorted out.
Both live in your Freemius account, which is the merchant of record for every purchase. Invoices carry the VAT for your country, and a renewal can be stopped there at any time without asking anyone. If you cannot get in, write here.
Within thirty days of the purchase, yes, and without an interrogation. Write here or use your Freemius account.
Ideas are welcome, and quite a few of them are already in the editor. Describe the goal rather than the solution you have in mind, because the goal often has a shorter path. Whether something fits the product decides how quickly it happens.
Sometimes. If you want templates built, a batch prepared or an integration into an existing workflow, describe what you need and what your deadline is, and you get an honest yes or no.